Refund policy
RETURN & REFUND POLICY
Last Updated: September 29, 2026
At Zulu Timepieces, we stand behind the products we sell and want our customers to be confident in their purchases.
This Return & Refund Policy applies to eligible purchases made through zulutimepieces.com, including eligible standard-production timepieces, Ready to Ship products, and products supplied by our fulfillment partners.
Zulu Timepieces is operated by Zulu Timepieces Ltd. Liability Co., doing business as Zulu Timepieces.
14-DAY RETURN POLICY
Unless otherwise excluded below or clearly identified as Final Sale before purchase, eligible products may be returned within 14 days of confirmed delivery.
The 14-day return period begins when the applicable product is confirmed as delivered—not when the order was originally placed.
This is particularly important because different Zulu Timepieces products have different production and fulfillment timelines.
Eligible products include:
- Standard-production Zulu Timepieces timepieces;
- Products identified as Ready to Ship or In Stock; and
- Eligible products supplied or shipped by a Zulu Timepieces fulfillment partner.
The method by which an eligible product was produced or fulfilled does not, by itself, eliminate the customer's 14-day return period.
RETURN CONDITION
To qualify for a return, the product must be:
- Unworn and unused;
- In the same condition in which it was received;
- Free from damage, alteration, wear, or other signs of use;
- Returned with the original packaging, accessories, documentation, and included components; and
- Accompanied by proof of purchase.
Customers may reasonably inspect or carefully try on a product, provided it remains in new, unused, and resalable condition.
STARTING A RETURN
To request a return, contact:
Please include your order number, name associated with the order, product being returned, and reason for the return.
The return request must be submitted within 14 days of confirmed delivery.
Please do not return a product directly to Zulu Timepieces or to a fulfillment partner without first receiving return instructions.
Depending on how the product was fulfilled, the appropriate return destination may differ from the address from which the original package was shipped.
RETURN SHIPPING
Unless the return results from an incorrect, defective, or damaged product for which Zulu Timepieces is responsible, the customer is responsible for applicable return shipping costs.
Original shipping charges, if any, are generally non-refundable unless required by applicable law or otherwise approved by Zulu Timepieces.
We recommend using a trackable and appropriately insured shipping service when returning a timepiece.
STANDARD-PRODUCTION TIMEPIECES
Unless otherwise identified on the product page, Zulu Timepieces timepieces generally have an estimated 6–8 week production and processing time before shipment.
The production period does not reduce the customer's applicable return period.
For an eligible timepiece, the 14-day return period begins upon confirmed delivery, regardless of how long the product required to produce.
Customized, personalized, or engraved timepieces may be subject to the exclusions described below.
READY TO SHIP PRODUCTS
Products identified as Ready to Ship, In Stock, or otherwise available for immediate fulfillment generally ship within approximately 2–3 business days.
Eligible Ready to Ship products may be returned within 14 days of confirmed delivery, subject to the conditions of this policy.
A product's Ready to Ship status does not make it Final Sale unless that restriction was separately and clearly disclosed before purchase.
FULFILLMENT PARTNER PRODUCTS
Certain products sold through zulutimepieces.com may be supplied, produced, stocked, or shipped by a third-party fulfillment partner.
Eligible fulfillment-partner products may be returned within 14 days of confirmed delivery, subject to the conditions of this policy.
Customers should initiate these returns through Zulu Timepieces, rather than independently returning a product to the fulfillment partner.
Contact zulutimepieces18@gmail.com for the appropriate return instructions and return destination.
ORDERS WITH MULTIPLE DELIVERIES
Products from the same order may be shipped and delivered separately.
When products arrive in separate shipments, the applicable 14-day return period is calculated separately for each eligible product based on its confirmed delivery date.
For example, delivery of a Ready to Ship product does not begin the return period for a separately shipped timepiece that is still in production.
RETURN INSPECTION
All returned products are subject to inspection.
To the extent permitted by applicable law, Zulu Timepieces may decline a return or reduce a refund when a product shows signs of wear, damage, alteration, misuse, missing components, or another material change from its condition at delivery.
REFUNDS
After an eligible return has been received and inspected, we will notify you regarding the status of the refund.
Approved refunds will be issued to the original payment method.
Financial institutions and payment providers may require additional time to process and post a refund after it has been issued.
ORDER CANCELLATIONS
If you wish to cancel an order, contact zulutimepieces18@gmail.com as soon as possible.
Ready to Ship products and fulfillment-partner products may enter fulfillment shortly after an order is submitted, which may limit our ability to cancel the shipment before it leaves the applicable facility.
Timepieces may enter production or processing after an order is placed. Once production, customization, engraving, or other customer-specific work has begun, cancellation may no longer be available for certain products.
An inability to cancel an order before shipment does not, by itself, eliminate any otherwise applicable return rights after an eligible product has been delivered.
CUSTOMIZED, ENGRAVED & PERSONALIZED PRODUCTS
Products customized, engraved, personalized, or otherwise produced according to customer-specific specifications are generally Final Sale and are not eligible for return or exchange due to a change of mind.
This does not eliminate applicable remedies when a product arrives damaged, contains a covered manufacturing defect, is incorrect, does not conform to the agreed customization, or otherwise qualifies for a remedy under applicable law.
LIMITED-RELEASE & COLLABORATIVE TIMEPIECES
A product being limited-production or collaborative does not automatically make it Final Sale.
Unless the product is customized, personalized, engraved, clearly designated as Final Sale before purchase, or otherwise excluded under this policy, an eligible limited-release or collaborative product remains subject to the applicable 14-day return period.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, or incorrect, contact zulutimepieces18@gmail.com as soon as reasonably possible.
Please provide your order number and, when appropriate, photographs showing the product, packaging, shipping label, and reported issue.
Depending on the circumstances, an appropriate remedy may include repair, replacement, exchange, or refund.
NON-RETURNABLE ITEMS
Unless otherwise required by applicable law, the following are generally not eligible for return due to a change of mind:
- Customized or personalized products;
- Engraved products;
- Products clearly identified as Final Sale before purchase;
- Products that have been worn, damaged, altered, or modified after delivery;
- Products missing required original components or accessories; and
- Products for which a return was not requested within the applicable return period.
PROMOTIONAL & DISCOUNTED ITEMS
Purchasing a product at a promotional or discounted price does not automatically make the product Final Sale.
Unless clearly identified as Final Sale before purchase, otherwise eligible discounted products remain subject to this policy.
Refunds will be based on the amount actually paid for the returned product.
RELATIONSHIP TO WARRANTY COVERAGE
The Return & Refund Policy is separate from the Zulu Timepieces 365-Day Limited Warranty.
The 14-day return period governs eligible returns following delivery.
The 365-Day Limited Warranty addresses covered defects in eligible Zulu Timepieces watches after delivery.
Expiration of the 14-day return period does not by itself terminate applicable warranty coverage.
CONTACT US
For return, refund, exchange, cancellation, or damaged-product questions, contact:
Zulu Timepieces Ltd. Liability Co.
Doing Business As: Zulu Timepieces
Wyoming, United States
Email: zulutimepieces18@gmail.com
Website: zulutimepieces.com
© 2026 Zulu Timepieces Ltd. Liability Co. All rights reserved.